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Checks that everyone with Aircall access is an active employee on the People page.

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About

When you connect Aircall to DSALTA, the platform syncs your Aircall user roster using read-only API access. On every sync DSALTA compares the users on the Aircall Access page against your People directory, matched by email within your organization. The check passes when every Aircall user is an active employee on the People page.

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Why This Matters

Access to the organization’s Aircall phone system must be limited to current, authorized employees. Access tends to accumulate over time as roles change, leaving people with more than they need. Excess access to a communications platform that can place calls and reach your customers on your behalf widens your attack surface and breaks the principle of least privilege. Regularly validating who can reach it is a core control in SOC 2 and ISO 27001.

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How to Fix

Before you begin
  • Ensure the Aircall integration is connected so DSALTA has the current list of users.
Review Aircall access
  1. In Aircall, go to Settings → Users and review the users. Remove anyone who is not a current employee.
  2. In DSALTA, go to Data Library → Access, filter for Aircall, and confirm each Aircall user maps to an active employee on the People page.
  3. Mark each reviewed user as In Scope (valid) or Not in Scope (to be revoked), and record the reviewer.
  4. Set a recurring access review schedule (quarterly is recommended).
Once every Aircall user is an active employee on the People page, DSALTA retrieves the change on the next sync and sets the check status to Passing.

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Frequently Asked Questions

This check runs automatically every 24 hours while the Aircall integration is connected. You can also trigger a manual sync from Integrations in the sidebar.
A failing check appears in your Data Library → Tests dashboard. Work through the steps above; once every Aircall user maps to an active employee, the status updates automatically on the next sync.
Yes. If it does not apply to your environment, mark it as Not Applicable with a justification. The exclusion is documented for auditors.
No. DSALTA uses read-only API access and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Aircall.