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I get an error when connecting an integration
I get an error when connecting an integration
Most connection errors are caused by insufficient permissions. Ensure the account you use to authenticate has admin-level access. Some integrations require specific API scopes — check the integration’s setup instructions.
Integration shows 'Error' status
Integration shows 'Error' status
An “Error” status means DSALTA can no longer communicate with the integration. This usually happens when tokens expire or permissions are revoked. Disconnect and reconnect with fresh credentials.
Connected but no data appearing
Connected but no data appearing
The initial sync can take 10–20 minutes. If data hasn’t appeared after 30 minutes, try disconnecting and reconnecting.
How often does data sync?
How often does data sync?
Most integrations sync approximately once per week. You cannot manually trigger a sync at this time.
Still stuck? Contact support with the integration name and error message.