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Checks that offboarded employees no longer have active Aircall access.

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About

When you connect Aircall to DSALTA, the platform syncs your Aircall user roster using read-only API access. On every sync DSALTA matches each user with active Aircall access to your People directory by email. If a matched person is offboarded (terminated or in offboarding) but still has active access, the check flags it as a serious issue.

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Why This Matters

Offboarded employees must not retain access to the organization’s Aircall phone system. When someone leaves and their access is not revoked, their account becomes an unmonitored door into your systems — and a communications platform can place calls and reach your customers on your behalf. Timely access removal on termination is explicitly required by SOC 2, ISO 27001, and GDPR.

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How to Fix

Before you begin
  • Identify offboarded employees by cross-referencing your HRMS (or the DSALTA People module) with the users who can sign in to Aircall.
Remove access for offboarded users
  1. In Aircall, go to Settings → Users and remove users who have been offboarded.
  2. In DSALTA, open People and confirm offboarded employees are marked terminated.
Once no offboarded employee retains active Aircall access, DSALTA retrieves the change on the next sync and sets the check status to Passing.

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Frequently Asked Questions

This check runs automatically every 24 hours while the Aircall integration is connected. You can also trigger a manual sync from Integrations in the sidebar.
A failing check appears in your Data Library → Tests dashboard. Work through the steps above; once offboarded employees no longer have access, the status updates automatically on the next sync.
Yes. If it does not apply to your environment, mark it as Not Applicable with a justification. The exclusion is documented for auditors.
No. DSALTA uses read-only API access and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Aircall.