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Checks that offboarded employees no longer have active Twilio access.

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About

When you connect Twilio to DSALTA, the platform syncs your Twilio account and subaccounts using read-only API access. On every sync DSALTA matches each account with active access to your People page by email and flags anyone whose employee record is terminated or offboarding but still has active access.
Because Twilio accounts have no email address, this match may not resolve automatically. Review the accounts that can sign in to Twilio against your list of offboarded employees.

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Why This Matters

When someone leaves and their access is not revoked, their account becomes an unmonitored door into your systems — and a communications platform can send messages, place calls, and reach your customers on your behalf. Timely access removal on termination is explicitly required by SOC 2, ISO 27001, and GDPR.

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How to Fix

Before you begin
  • Identify offboarded employees by cross-referencing your HRMS (or the DSALTA People module) with the accounts that can sign in to Twilio.
Revoke access for offboarded users
  1. In the Twilio Console, remove sign-in access for anyone who has been offboarded.
  2. Rotate the Auth Token if a departing employee had access to it.
  3. In DSALTA, open People and confirm offboarded employees are marked terminated.
Once no offboarded employee retains active Twilio access, DSALTA retrieves the change on the next sync and sets the check status to Passing.

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Frequently Asked Questions

This check runs automatically every 24 hours while the Twilio integration is connected. You can also trigger a manual sync from Integrations in the sidebar.
A failing check appears in your Data Library → Tests dashboard. Work through the steps above; once offboarded accounts no longer have access, the status updates automatically on the next sync.
Yes. If it does not apply to your environment, mark it as Not Applicable with a justification. The exclusion is documented for auditors.
No. DSALTA uses read-only API access and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Twilio.