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Overview

DSALTA connects to Twilio using read-only API access to collect compliance evidence automatically. Data syncs every 24 hours and feeds into your Data Library modules.
Read-only access. DSALTA never modifies, creates, or deletes resources in your Twilio account.
What you’ll see. Twilio’s API does not expose a per-user member list from an Account SID and Auth Token, so DSALTA’s Access page lists your Twilio account and any subaccounts (identified by name / Account SID) rather than individual people. Twilio accounts also have no email address, so the access checks below — which match accounts to your People page by email — may not resolve automatically. Treat the Access list as an inventory of Twilio accounts and confirm each owner manually.

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How to Connect

Twilio connects with your Account SID and Auth Token — there’s no app to install.
1

Find your Account SID

Log in to the Twilio Console. Your Account SID is shown in the Account Info box on the homepage.
2

Find your Auth Token

Your Auth Token is in the same Account Info box. Keep it secret — it grants full access to your account.
3

Connect

In the DSALTA sidebar, go to Integrations, find Twilio, and click Connect. Paste your Account SID and Auth Token in the secure window and submit. A standard Twilio account works — no enterprise plan required.
4

Finish

DSALTA runs an initial sync — usually a few minutes — after which the compliance checks below activate.

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Automated Compliance Checks

Each check below runs automatically every 24 hours. Click any check for step-by-step remediation guidance.

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Troubleshooting

Re-authenticate from Integrations → Twilio → Reconnect. This can happen if the Auth Token was reset or rotated in the Twilio Console.
Confirm the Account SID and Auth Token are current (the token may have been reset in the Twilio Console), then trigger a manual sync from the integration settings.