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What this check does

DSALTA compares the users on the New Relic Access page against your People directory, matched by email within your organization. It passes when every New Relic user is an active employee on the People page.
This check also runs on 115 other integrations — see User access to Critical System should be valid for the full list.
The role column shows the New Relic user type (Basic, Core or Full platform), not group membership or account roles. Check a user’s groups in User management when you review.
Passes when: Every user with New Relic access is an active employee on the People page.

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Why this matters

Access to the organization’s observability platform must be limited to current, authorized employees.

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How to fix

Review New Relic users
  1. Sign in to New Relic as a user with authentication domain management permissions (for example Authentication domain manager or Organization manager).
  2. Open the user menu and go to Administration → User management. The table lists every user with their Name, Email, Type and Last active.
  3. Compare every user against your current employee roster, paying attention to any address on an external domain.
  4. For anyone who should no longer have access, tick their checkbox and click Delete users. New Relic removes their favourites, email settings and API keys with them.
  5. For anyone over-permissioned, change their user type or their group membership so that they hold only the access they need — a Basic user cannot use most platform features.
  6. In DSALTA, go to People and confirm every remaining New Relic user maps to an active employee.
Once resolved, DSALTA records a 200 (compliant) result on this test’s Source Data tab at the next scheduled run.

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Frequently asked questions

Once a day, at 02:00 America/New_York, while the integration is connected. A run is skipped entirely if the integration is not in a connected state, or if the test has been deactivated.To see a fix reflected sooner, open the test from Data Library → Tests and click Run in the Run Test row. You need Full Access to run a test on demand.
The Status column answers “did the check run?”, not “did I pass”. Completed means DSALTA reached your system and finished evaluating — a check that ran and found a problem is still Completed.To see what it found, open the test and read the result code on the Source Data tab. 200 means nothing to fix; 204 means the check did not apply to your environment; 207 means it ran and found a compliance gap you need to act on. See Understanding test results.
Usually not. On an integration-powered check, Failed means DSALTA was blocked and could not evaluate it — result code 403 (a missing permission) or 428 (a setting DSALTA still needs from you). Code 500 means the run failed on DSALTA’s side.A genuine compliance gap does not turn the list red — it runs to completion and shows 207.
Deactivate it: open the test from Data Library → Tests, then use the ⋮ menu at the top right of the panel and choose Deactivate Test. It applies immediately, with no confirmation step.Write your justification in the Comments tab before you deactivate. Once deactivated, every other tab is grayed out, so Comments is the only place an auditor can read why — see Test detail.
No. DSALTA only reads. It never creates, modifies, or deletes resources, and every remediation step is performed by your team directly in the third-party product.