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Overview

DSALTA connects to ServiceNow using read-only API access to collect compliance evidence automatically. Data syncs every 24 hours and feeds into your Data Library modules — account users for access reviews, plus ITSM incidents and change requests.
Read-only access. DSALTA never modifies, creates, or deletes resources in your ServiceNow instance.

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How to Connect

ServiceNow connects over OAuth. Before you start, have your instance subdomain ready and sign in with a user that can read Users, Incidents, and Change Requests.
1

Have your instance subdomain ready

You’ll enter your ServiceNow instance subdomain (for example, dev12345 from https://dev12345.service-now.com) in the connect window.
2

Use a user with read roles

Connect with a ServiceNow user that can read Users, Incidents, and Change Requests — for example the itil role for incidents and changes plus a user-read role, or admin.
3

Connect

In the DSALTA sidebar, go to Integrations, find ServiceNow, and click Connect. Enter your instance subdomain and authorize read-only access in DSALTA’s secure connection window.
4

Finish

DSALTA runs an initial sync — usually a few minutes — after which the compliance checks below activate.

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Automated Compliance Checks

Each check below runs automatically every 24 hours. Click any check for step-by-step remediation guidance.

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Troubleshooting

Re-authenticate from Integrations → ServiceNow → Reconnect. This can happen when the OAuth authorization is revoked or the connected user loses the roles needed to read Users, Incidents, and Change Requests.
Confirm the connected ServiceNow user still has read access to the Users, Incidents, and Change Requests tables (for example the itil role plus a user-read role, or admin), then trigger a manual sync from the integration settings.