Skip to main content
DSALTA connects to Intercom using read-only API access to collect compliance evidence automatically. Data feeds into your Data Library modules.
Read-only access. DSALTA never modifies, creates, or deletes resources in your Intercom environment.
DSALTA collects this integration’s data when you connect it — you can refresh it at any time with Sync from integrations on the Integrations page. The compliance checks below re-run once a day at 02:00 America/New_York.

​
What DSALTA reads

DSALTA reads the Intercom user roster — names, emails and roles, which appears on your Access page. The role shown is the teammate’s Intercom job title, or their seat type when no title is set, and Intercom’s admin API exposes no account status, so every teammate is listed as Active.It calls these Intercom endpoints:
  • /admins
  • /me
Every request is a read. DSALTA has no code path that creates, modifies, or deletes anything in your Intercom environment.

​
Troubleshooting

There is no Reconnect button. Open Integrations → Connected, click Manage on the Intercom card, and check the Status tab — it shows either Connected and working properly or Connection issues detected. To restore a broken connection you must Disconnect and connect again, which permanently deletes the data and tests collected from Intercom. This usually happens when API tokens expire.
Verify the connected account still holds the permissions this integration requires. Then open Integrations in the DSALTA sidebar, stay on the Connected tab, and click Sync from integrations at the top right. That button refreshes every connected integration at once — there is no per-integration sync control.