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Overview

DSALTA connects to Freshdesk using read-only API access to collect compliance evidence automatically. Data syncs every 24 hours and feeds into your Data Library modules. DSALTA reads your Freshdesk agents (the people with helpdesk access) and compares them against your People directory to run access reviews.
Read-only access. DSALTA never modifies, creates, or deletes resources in your Freshdesk account.

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How to Connect

Freshdesk connects with your subdomain and API key — there’s no app to install.
1

Find your Freshdesk subdomain

It is the host in your Freshdesk URL — for https://acme.freshdesk.com the subdomain is acme.
2

Copy your API key

In Freshdesk, click your profile picture in the top-right, open Profile Settings, and copy the API key shown on the right. A free Freshdesk account works — no paid or enterprise plan is required.
3

Connect

In the DSALTA sidebar, go to Integrations, find Freshdesk, and click Connect. Enter your subdomain and API key in the secure window, then click Connect.
4

Finish

DSALTA validates the subdomain and API key, then runs an initial sync. After it completes, the compliance checks below activate.

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Automated Compliance Checks

Each check below runs automatically every 24 hours. Click any check for step-by-step remediation guidance.

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Troubleshooting

Re-authenticate from Integrations → Freshdesk → Reconnect. This can happen if the API key was reset or regenerated in Freshdesk, or if the subdomain changed.
Confirm the subdomain and API key are current (the key may have been regenerated in Profile Settings), then trigger a manual sync from the integration settings.