> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# All change tickets should have an assignee

> Checks that all Trello change tickets have an assignee.

Checks that all Trello change tickets have an assignee.

## About

When you connect Trello to DSALTA, the platform syncs your change tickets using read-only API access. DSALTA activates this check when tickets do not meet your change-management requirements.

## Why This Matters

Untracked or unassigned changes mean nobody is accountable and security regressions can slip through unnoticed. A documented change-management process with clear ownership is required by SOC 2 and ISO 27001.

## How to Fix

**Before you begin**

* Ensure the Trello integration is connected.

**Assign every change ticket**

1. In **Trello**, open your change management board or project.
2. Review all tickets and assign an owner to any that are unassigned.
3. Make "assignee required" part of your ticket workflow so new tickets cannot be created without one.

Once every change ticket has an assignee, DSALTA retrieves the change on the next sync and sets the check status to **Passing**.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    This check runs automatically every 24 hours while the Trello integration is connected. You can also trigger a manual sync from **Integrations** in the sidebar.
  </Accordion>

  <Accordion title="What happens if it keeps failing?">
    A failing check appears in your **Data Library → Tests** dashboard. Work through the steps above; once the underlying configuration is fixed, the status updates automatically on the next sync.
  </Accordion>

  <Accordion title="Can I exclude this check?">
    Yes. If it does not apply to your environment, mark it as **Not Applicable** with a justification. The exclusion is documented for auditors.
  </Accordion>

  <Accordion title="Does DSALTA change my Trello configuration?">
    No. DSALTA uses **read-only API access** and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Trello.
  </Accordion>
</AccordionGroup>