> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offboarded users should not have active access

> Checks that offboarded employees no longer have active Teamwork.com access.

## What this check does

DSALTA takes every user with Active status on the Teamwork.com Access page and matches it to your People directory by email address. A match whose person is terminated or offboarding is recorded as a serious issue. Every synced Teamwork.com member is treated as Active because deleted people are not synced. Users with no People match are not counted.

<Note>
  This check also runs on 141 other integrations — see [Offboarded users should not have active access](/tests/offboarded-users-should-not-have-active-access) for the full list.
</Note>

<Info>
  People deleted from the Teamwork.com site are not synced, so every synced member counts as **Active** for this check. Removing the person from the site is what clears a finding.
</Info>

| | |
| - | - |
| **Severity** | High |
| **Category** | `access` |
| **Data used** | Teamwork.com Access page users, People page offboarding status |

**Passes when:** No Active user on the Teamwork.com Access page matches a person who is terminated or offboarding on the People page. An Access page with no Active Teamwork.com users passes.

## Why this matters

Offboarded employees must not retain access to the organization's Teamwork.com site, which holds its project plans, tasks, files and client conversations. A former employee who can still sign in to Teamwork.com can read client work and internal files, long after anyone expects them to have access.

## How to fix

**Remove access for offboarded users**

1. Sign in to your Teamwork.com site as the site owner or an administrator.
2. Open **People** and find each offboarded person.
3. Delete or deactivate each of them; their personal API token stops working with the account.
4. In **DSALTA**, go to **People** and confirm each of those employees is marked terminated with an end date.

Once resolved, DSALTA records a **200** (compliant) result on this test's **Source Data** tab at the next scheduled run.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    Once a day, at 02:00 America/New\_York, while the integration is connected. A run is skipped entirely if the integration is not in a **connected** state, or if the test has been deactivated.

    To see a fix reflected sooner, open the test from **Compliance → Tests** and click **Run** in the **Run Test** row. You need Full Access to run a test on demand.
  </Accordion>

  <Accordion title="What does the status actually tell me?">
    The **Status** column answers "did the check run?", not "did I pass". **Completed** means DSALTA reached your system and finished evaluating — a check that ran and *found a problem* is still Completed.

    To see what it found, open the test and read the result code on the **Source Data** tab. **200** means nothing to fix; **204** means the check did not apply to your environment; **207** means it ran and found a compliance gap you need to act on. See [Understanding test results](/guides/compliance/test-results).
  </Accordion>

  <Accordion title="The check shows Failed. Does that mean I am non-compliant?">
    Usually not. On an integration-powered check, **Failed** means DSALTA was *blocked* and could not evaluate it — result code **403** (a missing permission) or **428** (a setting DSALTA still needs from you). Code **500** means the run failed on DSALTA's side.

    A genuine compliance gap does not turn the list red — it runs to completion and shows **207**.
  </Accordion>

  <Accordion title="What if this check does not apply to us?">
    Deactivate it: open the test from **Compliance → Tests**, then use the **⋮** menu at the top right of the panel and choose **Deactivate Test**. It applies immediately, with no confirmation step.

    Write your justification in the **Comments** tab **before** you deactivate. Once deactivated, every other tab is grayed out, so Comments is the only place an auditor can read why — see [Test detail](/guides/compliance/test-detail).
  </Accordion>

  <Accordion title="Does DSALTA change my configuration?">
    No. DSALTA only reads. It never creates, modifies, or deletes resources, and every remediation step is performed by your team directly in the third-party product.
  </Accordion>
</AccordionGroup>