> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User access to Critical System should be valid

> Checks that everyone with New Relic access is an active employee on the People page.

## What this check does

DSALTA compares the users on the New Relic Access page against your People directory, matched by email within your organization. It passes when every New Relic user is an active employee on the People page.

<Note>
  This check also runs on 115 other integrations — see [User access to Critical System should be valid](/tests/user-access-to-critical-system-should-be-valid) for the full list.
</Note>

<Info>
  The role column shows the New Relic **user type** (Basic, Core or Full platform), not group membership or account roles. Check a user's groups in **User management** when you review.
</Info>

|               |                                                  |
| ------------- | ------------------------------------------------ |
| **Severity**  | Info                                             |
| **Category**  | `access`                                         |
| **Data used** | New Relic Access page users, People page records |

**Passes when:** Every user with New Relic access is an active employee on the People page.

## Why this matters

Access to the organization's observability platform must be limited to current, authorized employees.

## How to fix

**Review New Relic users**

1. Sign in to [New Relic](https://one.newrelic.com) as a user with authentication domain management permissions (for example **Authentication domain manager** or **Organization manager**).
2. Open the user menu and go to **Administration → User management**. The table lists every user with their **Name**, **Email**, **Type** and **Last active**.
3. Compare every user against your current employee roster, paying attention to any address on an external domain.
4. For anyone who should no longer have access, tick their checkbox and click **Delete users**. New Relic removes their favourites, email settings and API keys with them.
5. For anyone over-permissioned, change their user type or their group membership so that they hold only the access they need — a **Basic user** cannot use most platform features.
6. In **DSALTA**, go to **People** and confirm every remaining New Relic user maps to an active employee.

Once resolved, DSALTA records a **200** (compliant) result on this test's **Source Data** tab at the next scheduled run.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    Once a day, at 02:00 America/New\_York, while the integration is connected. A run is skipped entirely if the integration is not in a **connected** state, or if the test has been deactivated.

    To see a fix reflected sooner, open the test from **Compliance → Tests** and click **Run** in the **Run Test** row. You need Full Access to run a test on demand.
  </Accordion>

  <Accordion title="What does the status actually tell me?">
    The **Status** column answers "did the check run?", not "did I pass". **Completed** means DSALTA reached your system and finished evaluating — a check that ran and *found a problem* is still Completed.

    To see what it found, open the test and read the result code on the **Source Data** tab. **200** means nothing to fix; **204** means the check did not apply to your environment; **207** means it ran and found a compliance gap you need to act on. See [Understanding test results](/guides/compliance/test-results).
  </Accordion>

  <Accordion title="The check shows Failed. Does that mean I am non-compliant?">
    Usually not. On an integration-powered check, **Failed** means DSALTA was *blocked* and could not evaluate it — result code **403** (a missing permission) or **428** (a setting DSALTA still needs from you). Code **500** means the run failed on DSALTA's side.

    A genuine compliance gap does not turn the list red — it runs to completion and shows **207**.
  </Accordion>

  <Accordion title="What if this check does not apply to us?">
    Deactivate it: open the test from **Compliance → Tests**, then use the **⋮** menu at the top right of the panel and choose **Deactivate Test**. It applies immediately, with no confirmation step.

    Write your justification in the **Comments** tab **before** you deactivate. Once deactivated, every other tab is grayed out, so Comments is the only place an auditor can read why — see [Test detail](/guides/compliance/test-detail).
  </Accordion>

  <Accordion title="Does DSALTA change my configuration?">
    No. DSALTA only reads. It never creates, modifies, or deletes resources, and every remediation step is performed by your team directly in the third-party product.
  </Accordion>
</AccordionGroup>