> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing system for change management should be configured

> Checks that a ticketing system for change management is set up.

Checks that a ticketing system for change management is set up.

## About

When you connect GitHub to DSALTA, the platform syncs your change tickets using read-only API access. DSALTA activates this check when tickets do not meet your change-management requirements.

## Why This Matters

Untracked or unassigned changes mean nobody is accountable and security regressions can slip through unnoticed. A documented change-management process with clear ownership is required by SOC 2 and ISO 27001.

## How to Fix

**Before you begin**

* Ensure you have administrator access to GitHub.

**Configure change management**

1. In **GitHub**, create a dedicated project or board for tracking change requests.
2. Ensure each change has an assignee, a description, and a target resolution date.
3. Connect this system to DSALTA so change activity is captured as evidence.

Once change management is configured, DSALTA retrieves the change on the next sync and sets the check status to **Passing**.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    This check runs automatically every 24 hours while the GitHub integration is connected. You can also trigger a manual sync from **Integrations** in the sidebar.
  </Accordion>

  <Accordion title="What happens if it keeps failing?">
    A failing check appears in your **Data Library → Tests** dashboard. Work through the steps above; once the underlying configuration is fixed, the status updates automatically on the next sync.
  </Accordion>

  <Accordion title="Can I exclude this check?">
    Yes. If it does not apply to your environment, mark it as **Not Applicable** with a justification. The exclusion is documented for auditors.
  </Accordion>

  <Accordion title="Does DSALTA change my GitHub configuration?">
    No. DSALTA uses **read-only API access** and never modifies, creates, or deletes resources. All remediation is performed by your team directly in GitHub.
  </Accordion>
</AccordionGroup>