> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User access to Critical System should be valid

> Checks that everyone with Builder.io access is an active employee on the People page.

## What this check does

DSALTA compares every user of the Builder.io Space on the Access page against your People directory, matching each one by email address. A user with no matching person, or whose person is terminated or offboarding, is recorded with the reason.

<Note>
  This check also runs on 144 other integrations — see [User access to Critical System should be valid](/tests/user-access-to-critical-system-should-be-valid) for the full list.
</Note>

| | |
| - | - |
| **Severity** | Info |
| **Category** | `access` |
| **Data used** | Builder.io Access page users, People page records |

**Passes when:** Every user on the Builder.io Access page matches a person on the People page whose status is current and who is not in offboarding. An Access page with no synced Builder.io users passes.

## Why this matters

Access to the organization's Builder.io Space, which holds the pages and content its public sites publish, must be limited to current, authorized employees. An account on the Builder.io Access page that belongs to nobody on the People page, or to someone who has already left, is access that no one is accountable for.

## How to fix

**Review Builder.io Space access**

1. Sign in at [builder.io](https://builder.io) as a Space Admin and open the Space DSALTA is connected to.
2. Open **Space Settings → Users**. Each row is one user of the Space.
3. Compare every user against your current employee roster, paying attention to any address on an external domain.
4. Remove anyone who is not a current employee.
5. In **DSALTA**, go to **People** and confirm every remaining Builder.io user maps to an active employee.

Once resolved, DSALTA records a **200** (compliant) result on this test's **Source Data** tab at the next scheduled run.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    Once a day, at 02:00 America/New\_York, while the integration is connected. A run is skipped entirely if the integration is not in a **connected** state, or if the test has been deactivated.

    To see a fix reflected sooner, open the test from **Compliance → Tests** and click **Run** in the **Run Test** row. You need Full Access to run a test on demand.
  </Accordion>

  <Accordion title="What does the status actually tell me?">
    The **Status** column answers "did the check run?", not "did I pass". **Completed** means DSALTA reached your system and finished evaluating — a check that ran and *found a problem* is still Completed.

    To see what it found, open the test and read the result code on the **Source Data** tab. **200** means nothing to fix; **204** means the check did not apply to your environment; **207** means it ran and found a compliance gap you need to act on. See [Understanding test results](/guides/compliance/test-results).
  </Accordion>

  <Accordion title="The check shows Failed. Does that mean I am non-compliant?">
    Usually not. On an integration-powered check, **Failed** means DSALTA was *blocked* and could not evaluate it — result code **403** (a missing permission) or **428** (a setting DSALTA still needs from you). Code **500** means the run failed on DSALTA's side.

    A genuine compliance gap does not turn the list red — it runs to completion and shows **207**.
  </Accordion>

  <Accordion title="What if this check does not apply to us?">
    Deactivate it: open the test from **Compliance → Tests**, then use the **⋮** menu at the top right of the panel and choose **Deactivate Test**. It applies immediately, with no confirmation step.

    Write your justification in the **Comments** tab **before** you deactivate. Once deactivated, every other tab is grayed out, so Comments is the only place an auditor can read why — see [Test detail](/guides/compliance/test-detail).
  </Accordion>

  <Accordion title="Does DSALTA change my configuration?">
    No. DSALTA only reads. It never creates, modifies, or deletes resources, and every remediation step is performed by your team directly in the third-party product.
  </Accordion>
</AccordionGroup>