> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offboarded users should not have active access

> Checks that offboarded employees no longer have active Auth0 access.

Checks that offboarded employees no longer have active Auth0 access.

## About

Offboarded employees must not retain access to the organization's Auth0 tenant. DSALTA matches each user with active Auth0 access to your People directory by email. If a matched person is offboarded (terminated or in offboarding) but still has active access, the check flags it as a serious issue. DSALTA evaluates this control on every sync using read-only Management API access.

## Why This Matters

When someone leaves and their Auth0 access is not revoked, their credentials become an unmonitored door into your identity platform — a common cause of data theft and accidental damage. Timely access removal on termination is explicitly required by SOC 2, ISO 27001:2022, HIPAA, and GDPR, and maps to controls for revoking access upon termination.

## How to Fix

**Before you begin**

* Identify all offboarded employees by cross-referencing your HRMS (or the DSALTA People module) with active Auth0 accounts.
* Ensure you have **administrator** access to the Auth0 Dashboard.

**Remove access for offboarded users**

1. In the **Auth0 Dashboard**, go to **User Management → Users** and **block** or **delete** users who have been offboarded.
2. In **DSALTA**, open **People** and confirm offboarded employees are marked **terminated**.
3. To automate this going forward, connect your HRMS to DSALTA so that an "Offboarded" status automatically flags any lingering access.

Once offboarded employees no longer have active Auth0 access, DSALTA retrieves the change on the next sync and sets the check status to **Passing**.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    This check runs automatically every 24 hours while the Auth0 integration is connected. You can also trigger a manual sync from **Integrations** in the sidebar.
  </Accordion>

  <Accordion title="What happens if it keeps failing?">
    A failing check appears in your **Data Library → Tests** dashboard. Work through the steps above; once the offboarded users no longer have access, the status updates automatically on the next sync.
  </Accordion>

  <Accordion title="Can I exclude this check?">
    Yes. If it does not apply to your environment, mark it as **Not Applicable** with a justification. The exclusion is documented for auditors.
  </Accordion>

  <Accordion title="Does DSALTA change my Auth0 configuration?">
    No. DSALTA uses **read-only** Management API access and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Auth0.
  </Accordion>
</AccordionGroup>