> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change request tickets should be resolved within 30 days

> Checks that Asana change request tickets are resolved within 30 days.

Checks that Asana change request tickets are resolved within 30 days.

## About

When you connect Asana to DSALTA, the platform syncs your change tickets using read-only API access. DSALTA activates this check when tickets do not meet your change-management requirements.

## Why This Matters

Untracked or unassigned changes mean nobody is accountable and security regressions can slip through unnoticed. A documented change-management process with clear ownership is required by SOC 2 and ISO 27001.

## How to Fix

**Before you begin**

* Ensure the Asana integration is connected.

**Resolve aging change tickets**

1. In **Asana**, filter for change tickets open longer than **30 days**.
2. Complete and close each one, or close it with a documented justification.
3. Set a recurring review to keep change tickets within the 30-day window.

Once aging tickets are resolved, DSALTA retrieves the change on the next sync and sets the check status to **Passing**.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    This check runs automatically every 24 hours while the Asana integration is connected. You can also trigger a manual sync from **Integrations** in the sidebar.
  </Accordion>

  <Accordion title="What happens if it keeps failing?">
    A failing check appears in your **Data Library → Tests** dashboard. Work through the steps above; once the underlying configuration is fixed, the status updates automatically on the next sync.
  </Accordion>

  <Accordion title="Can I exclude this check?">
    Yes. If it does not apply to your environment, mark it as **Not Applicable** with a justification. The exclusion is documented for auditors.
  </Accordion>

  <Accordion title="Does DSALTA change my Asana configuration?">
    No. DSALTA uses **read-only API access** and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Asana.
  </Accordion>
</AccordionGroup>