> ## Documentation Index
> Fetch the complete documentation index at: https://help.dsalta.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offboarded users should not have active access

> Checks that offboarded employees no longer have active Aircall access.

Checks that offboarded employees no longer have active Aircall access.

## About

When you connect Aircall to DSALTA, the platform syncs your Aircall user roster using read-only API access. On every sync DSALTA matches each user with active Aircall access to your **People** directory by email. If a matched person is offboarded (terminated or in offboarding) but still has active access, the check flags it as a serious issue.

## Why This Matters

Offboarded employees must not retain access to the organization's Aircall phone system. When someone leaves and their access is not revoked, their account becomes an unmonitored door into your systems — and a communications platform can place calls and reach your customers on your behalf. Timely access removal on termination is explicitly required by SOC 2, ISO 27001, and GDPR.

## How to Fix

**Before you begin**

* Identify offboarded employees by cross-referencing your HRMS (or the DSALTA **People** module) with the users who can sign in to Aircall.

**Remove access for offboarded users**

1. In Aircall, go to **Settings → Users** and remove users who have been offboarded.
2. In DSALTA, open **People** and confirm offboarded employees are marked terminated.

Once no offboarded employee retains active Aircall access, DSALTA retrieves the change on the next sync and sets the check status to **Passing**.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does this check run?">
    This check runs automatically every 24 hours while the Aircall integration is connected. You can also trigger a manual sync from **Integrations** in the sidebar.
  </Accordion>

  <Accordion title="What happens if it keeps failing?">
    A failing check appears in your **Data Library → Tests** dashboard. Work through the steps above; once offboarded employees no longer have access, the status updates automatically on the next sync.
  </Accordion>

  <Accordion title="Can I exclude this check?">
    Yes. If it does not apply to your environment, mark it as **Not Applicable** with a justification. The exclusion is documented for auditors.
  </Accordion>

  <Accordion title="Does DSALTA change my Aircall configuration?">
    No. DSALTA uses **read-only API access** and never modifies, creates, or deletes resources. All remediation is performed by your team directly in Aircall.
  </Accordion>
</AccordionGroup>